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Store Help

This page provides general information on how the ecommerce store works. These are only general guidelines; each store may be uniquely configured by its owner.

Product Catalog

The store's products may be browsed by clicking on the various category names. When browsing a category, product summaries are shown. To get more details on a product, select its link in the summary display. To view more products within the category, select the page selectors that appear after the product summaries.

Product Searches

Products can also be located by performing keyword searches. You can select a keyword and it will be matched against the product's code, name, and description. This makes locating products easy when you're not sure what category to browse in.

Request Information

The request information form allows you to request information for that product while you browse through the online catalog. When you find an item that you are interested in, you can click the request information link. Fill in the necessary information and submit the request. You will be contacted within 1 business day.

Customer Accounts

Your customer account is automatically created during the purchase process. Your account will allow you to track the status of your purchase, review your purchase history, and use express checkout on subsequent visits to the store. You are always able to update your customer information at any time from the store's account pages. If you ever forget you account password, you can have it emailed to you from the accounts page.

Catalog Policy

Catalog policies should be detailed on the policy page. You should be able to get to the policy page from any of the catalog pages. If you have any questions on a particular policy, contact Mohawk Ltd.